Yes, but we only offer shipping services to Canada and mainland of the United States. Your order will currently be dispatched from Vancouver.

Orders within Canada processed here will take 4-7 business days to arrive. US orders can take anywhere from 4-8 days.
Once the package is shipped, you will receive an automated email from us with detailed tracking information.

We use all major carriers, and local courier partners. But we guarantee that a tracking number will be provided to you for your convenience in monitoring the real-time status of your order.

If the product is damaged upon arrival, please contact us via email at support@claywares.ca, and we will resend new goods to you as soon as possible. Apart from this, we are very sorry but we do not accept returns.

Sorry, we are currently unable to provide customized styling services. Moreover, due to the firing process, the appearance of the plant pots in the Marrakech and White Russian series is random, so we are also unable to fully customize the appearance of these two series to your preferences. If you purchase plant pots from these two series, we will randomly select and ship them to you.

Please immediately take photos of the package and the damaged product, and contact our email at support@claywares.ca. We will address your case as a priority and resend the product to you free of charge.

Our raw material is a mixture of various types of purple clay and red clay. They contain a large amount of iron elements and become coarse pottery plant pots after being fired at high temperatures of 1200 degrees Celsius in the kiln. We do not apply any chemical coatings to the pots, so their water and air permeability is excellent. Moreover, the high temperature firing makes them more sturdy and durable than ordinary clay planters.

Yes, all our planters have drainage holes.

We are completely online and don't have a brick and mortar storefront (yet!), so all of our orders are fulfilled via mail. However, we also offer local pickup services. The pickup location is at Metrotown Station, Burnaby, BC.

Yes, if you order at least 100 pots in total, please contact us. We will provide wholesale pricing and inform you about the available shipping methods, related costs, and payment options. Currently, our products can be shipped to Asia, America, Europe, and Australia. However, shipping costs may vary depending on the destination.

Yes, but there is a minimum order quantity requirement. The cost will vary depending on the complexity of the design and the size specifications provided by the client. Additionally, for contract manufacturing, we are only responsible for production. Clients must provide complete design information for the pots. Since our studio has limited manpower, if you only have an idea without a finalized design, we may not be able to allocate enough time to complete the design and mass production within your expected delivery timeline.